We are in need of a performance-driven Customer Success Manager to join our sales team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success.

Duties and Responsibilities

    Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
    Work with customers to ensure they are leveraging effectively and finding value in our services
    Become an expert and educate customers on the use and benefits of our products
    Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
    Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
    Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
    Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
    Maintain a revenue base by managing account retention and renewal
    Drive upgrade revenue through increased product adoption and increased usage

Customer Success Requirements and Qualifications

   
    Bachelor’s degree in a relevant field
    Experience in account management or in a similar customer-facing role
    Familiar with customer success metrics and key performance indicators (KPIs)
    Knowledgeable about our product specifications
    Communication skills