Headquarters: Remote
URL: https://weworkremotely.com
This role is your ticket to ditching the daily grind and instead, spending precious time with your loved ones or diving into your passions. As a crucial player in ensuring top-notch customer service and helping our executives stay organized with administrative tasks like calendar management, we need someone with a solid background in customer support who thrives in a remote setting.
If you’re a multitasking wizard, able to navigate tasks with the finesse of a digital nomad, all while needing minimal oversight, we’re looking for you! Join us and transform your workday into a blend of productivity and personal bliss.
Location
Customer Support: Respond to customer queries promptly and accurately via chat support, ensuring a seamless customer experience.
Complaints Handling: Monitor and address customer complaints, proactively reaching out to provide assistance and solutions.
Product Knowledge: Keep customers informed about new products, features, and functionalities. This includes upselling and cross-selling various products as appropriate.
Process Improvement: Suggest improvements to streamline customer support processes, enhancing efficiency and effectiveness.
Team Collaboration: Share feature requests and efficient workarounds with team members, fostering a collaborative environment to improve service quality.
Experience: At least 2 years of experience in customer support.
Remote Work Proficiency: Comfortable working remotely and independently with a proven track record.
Self-Motivation: Proactive and self-motivated with a strong ability to work independently and in isolation.
Customer Service Skills: Exceptional customer-oriented skills, with a focus on delivering high-quality support.
Communication Skills: Excellent communication and writing skills, capable of conveying information clearly and effectively.
Attitude: Pleasant and positive attitude, with a customer-first approach.
Problem-Solving: Strong problem-solving skills, able to identify solutions that enhance customer satisfaction and operational efficiency.
