Headquarters: San Francisco
URL: https://loopsupport.com
Are you passionate about helping others and delivering top-tier customer service? Do you thrive in a remote work environment and enjoy solving problems? If so, we want to hear from you!
Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
Troubleshooting product and service issues to find effective solutions.
Maintaining detailed and accurate customer interaction records.
Providing helpful product information, guiding customers through processes, and ensuring they have a positive experience.
Staying up to date on client products, services, and policies to provide accurate information.
Collaborating with teammates and sharing feedback to continuously improve the customer experience.
What We’re Looking For:
Excellent written and verbal communication skills in English, Ukrainian, and Russian. (Required)
Previous customer support experience (phone, email, chat, or similar roles). (Required)
A strong, stable internet connection and a reliable computer setup. (Required)
A problem-solving mindset with strong attention to detail.
A positive, professional attitude and a passion for helping others.
The ability to work independently in a distraction-free home office.
Fully remote: Work from anywhere.
Competitive salary: We pay in USD.
Training & Support: Receive onboarding and ongoing training to help you succeed in your role.
Bonus Potential for high performers
Paid Time Off (PTO)
Paid U.S. Holidays
