Headquarters: Australia
URL: https://betterreports.com
Data-savvy customer service representative
About Better Reports
About the Role
Requests to create custom reports and custom formulas
Helping merchants schedule and set up reports in Google Sheets
Investigating and explaining report results
Requests about features, capabilities, pricing, refunds and general interface questions
Record videos to demonstrate the functionality of the app that helps answer specific customer questions
Write documentation about various features of the app
Jump on phone/video calls with larger customers to educate and walk through various features (this is rare)
Required Skills
Preferred Skills
Proficiency with data analysis tools such as Excel, SQL, Tableau, PowerBI, Google Data Studio, or similar tools. Familiarity with these tools will help you quickly adapt to our app.
Experience in e-commerce, accounting, or finance. Familiarity with these domains will be beneficial as our reports often analyze orders, transactions, and financial data.
Ability to create engaging screencasts for documentation and tutorial purposes.
Working Remotely
You should be comfortable working from home or another remote environment, with a dedicated workspace and reliable, high-speed internet access.
You must be a self-starter, proactive, and capable of working independently with minimal supervision.
You should be available and online during working hours, as we frequently communicate via chat.
Clear and frequent communication is essential, including regular updates on your progress, suggestions, issues, and questions.
Your writing skills will be put into practice daily to communicate internally and externally.
You will join our team as an independent contractor / sole proprietor and will be responsible for paying your own taxes.
What You Can Expect From Us
Dedicated onboarding with screen-sharing sessions with team members.
A supportive team with a transparent, public-by-default communication culture.
Flexible work schedule with regular check-ins to track your progress.
Fair compensation based on your skills and location.
25 days of paid leave annually.
We are looking forward to hearing from you!
To apply: https://weworkremotely.com/remote-jobs/better-reports-customer-service-representative
