Headquarters: California
URL: https://clipboardhealth.com
Day-to-Day Responsibilities Process customer contact and deliver prompt solutions through phone, chat, and email
Respond promptly to customer inquiries via phone, chat, and email, providing effective solutions.
Collaborate with different departments to address and resolve customer concerns.
Investigate, research, and resolve customer issues efficiently.
Handle difficult and dissatisfied customers with professionalism and courtesy.
Track and follow up on all customer requests in a timely manner.
Manage and prioritize multiple tasks effectively.
Deliver exceptional customer service in every interaction.
Availability to work on weekends is required.
Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.
Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
Personal and professional development opportunities. If you’re interested in developing a particular skill or learning more about a particular part of the business, we’ll give you the opportunity to learn
Minimum 20Mbps wired internet connection
CPU: minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen 5 2000 series or higher)
RAM: minimum 16GB or higher
Boot Drive: using SSD
Wired headset
Quiet working environment
Steady power and internet
We operate 24/7 and work on a rotating roster, including weekends.
To apply: https://weworkremotely.com/remote-jobs/clipboard-health-customer-support-agent
