Headquarters: Copenhagen, Denmark
URL: https://www.driversnote.com/
We imagine that you:
Have 12 – 24 months of proven work experience in customer support.
Have proven experience with sales or success work.
Are used to and comfortable with working 100% remote.
Have strong communication skills in English (both verbal and written). Communication skills in other languages are a welcome bonus.
You love providing fantastic customer support on chat, email and phone and have great communication skills in doing so.
You have a basic understanding and experience in software troubleshooting: the capability to investigate problems with apps, (examples could be working with installation errors, crashes, subscription and payment errors and performance issues).
You are proactive and happy to jump in at the deep end. You are confident in navigating multiple systems and finding your way around, checking the configuration, verifying the setup when needed etc.
Have an eye for commonalities and streamlining – eager to automate wherever possible
Familiarity with remote communication tools like Slack.
Your responsibilities:
Provide a first-class support experience by email and phone to customers’ technical queries, general enquiries and team product queries.
Engage with B2B customers who want to get started with Driversnote and help them to make their purchase.
Troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved
Provide video demos and video onboarding to our larger B2B customers.
Collaborate with our Product teams and communicate with them via bug reporting and forwarding customer input (requests, feedback, UX improvements etc).
Learn the Driversnote product deeply and support our customers in making the most out of everything we offer.
Your colleagues say that you:
Are resilient – you get it done and will stay with a task until it’s resolved
Are not hesitant and enjoy the puzzle of solving open-ended problems
Are a great relationship builder – you can build credibility fast with a variety of stakeholders
Don’t shy away from ambiguous situations, and ask the right questions to untangle them
Are a diffuser – always patient and kind, no matter what
The important details:
Minimum 21 hours per week
It is expected that you can work 3-4 hours a day 6 days a week
38.90 AUD/hour, paid biweekly
100% Remote work
Must be located in Australia
33 vacation days per year – yes, we are based in Europe
Access to additional perks from health insurance, car rentals, gym passes and more
Who is the team?
Today we are a 30+ team, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re inspired by things like a good work-life balance. As you won’t be working in the office with us, we’ll help you set up the best remote setup possible and make sure you still have time to connect with your team. Plus, a trip to Copenhagen to meet us in your first year!
How to apply:
To apply: https://weworkremotely.com/remote-jobs/driversnote-customer-support-and-success-specialist-australia
