Headquarters: Morocco
URL: http://www.hbspprt.com
You have a minimum of 1 year of experience in a support-based environment or you’re a Graduate.
Experience with Zendesk is advantageous.
High proficiency in English is required, with the ability to speak French considered an advantage.
You work well with structure in your day and are motivated by hitting and exceeding targets.
You’re able to work in shift patterns, and you have a high-speed internet connection and a quiet, comfortable workspace.
You’re resilient and can cope well with difficult situations.
Comfortable working in the adult niche space, can think on your feet, and use your initiative in ambiguous situations.
You’re reliable, energetic and able to prioritize effectively and see obstacles as challenges and you enjoy complex problem-solving.
Ability to multitask, prioritize, and manage time effectively in a demanding role and you relish the idea of self-learning and personal development.
As your experience grows, you will assume more responsibilities within the team. We’re looking for people willing to invest in the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch-up with your manager weekly and a performance review annually, where we’ll track your progression on our QA framework.
Maintaining a positive, empathetic, and professional attitude toward customers and colleagues at all times.
Responding promptly to customer-related inquiries and moderation tasks.
Communicate with users across multiple platforms and channels.
Acknowledging and resolving customer complaints and escalating where appropriate.
Take ownership of your self-learning to ensure you maintain a high level of product knowledge and competency.
Recording and documenting customer interactions, transactions, comments, and complaints accurately and efficiently.
