Headquarters: Sydney
URL: https://magicbrief.com
About MagicBrief
Role Overview
Key Responsibilities
Conduct engaging and informative product demos for potential customers, primarily agencies and consumer brands.
Assist customers in setting up their accounts and workspaces, ensuring they have everything they need to succeed.
Provide exceptional customer service, addressing any questions or issues that arise during the onboarding process.
Collaborate with the product, marketing and customer support team to ensure a smooth transition from prospect to active user.
Maintain a deep understanding of performance marketing to effectively communicate the benefits and features of MagicBrief.
Cover support in the US west or east time zones, ensuring our customers receive timely assistance.
Qualifications
Experience: 2+ years in a customer-facing role, preferably in a startup or small agency environment.
Knowledge: Foundational knowledge of performance marketing, including paid social (Meta, TikTok, YouTube) and ad strategies.
Skills: Strong speaking, presentation, and relationship-building abilities.
Location: Remote with the ability to cover US time zones.
Attributes: Resourceful, self-starter, endlessly curious, and excited to learn and grow in a new industry.
Why Join MagicBrief?
Growth: Join a fast-growing startup where you can have a massive impact through both success and failure.
Learning: Continuous opportunities for learning and development in a supportive environment.
Innovation: Be part of a company that is transforming the creative workflow of marketing teams and championing the best creative work in alignment with advertising performance targets.
If you are passionate about performance marketing, enjoy helping customers succeed, and thrive in a fast-paced startup environment, we would love to hear from you. Apply now to join the MagicBrief team and help us shape the future of marketing!
To apply: https://weworkremotely.com/remote-jobs/magicbrief-onboarding-specialist
