Headquarters: United States

URL: https://orderdesk.com

This is a full-time technical customer support position. We primarily communicate with our customers through email and to a lesser extent by video call.
A normal support ticket here is equivalent to an escalations ticket at another company, so if you love a challenge and you’re inherently curious to know more, this is the job for you.

You love to research and your analytical and written skills are top-notch.
Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than waiting to be told what to do.
You’re not afraid to ask questions, are comfortable admitting your limitations, and see your gaps in knowledge as opportunities to grow and not flaws.
You’re comfortable finding your way around a new software program.
You’re someone who can be self-directed and thrive in a remote environment.
You appreciate the balance between fun and professionalism.
You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team.
You’re receptive to feedback and can appreciate a gentle no, with multiple redirections until you arrive at a solution with a firm and confident yes.
You’re looking for stability in your career and gaining several years of experience before looking to grow in any other direction.

Minimum 2 years of working directly within email-based technical support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in a remote e-commerce role! 
Extensive experience troubleshooting complex software issues.
The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
Fluency in both written and spoken English.
The ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.

Experience troubleshooting APIs, JSON, and utilizing application log analysis.
Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
Experience with rule-based automation and complex settings.
Experience helping new users implement SaaS applications in a B2B environment.

Application Questions
Follow-Up Questions
Skills Test
Video Response
Interview(s)

To apply: https://weworkremotely.com/remote-jobs/order-desk-technical-support-specialist-2