Headquarters: Waterloo, Canada
URL: https://tryprospect.com
Customer Success for us is technical support and account management.
Customer Success bridges the gap between our engineering team and customers so we can keep building a product people love.
Customer Success makes sure every customer is successfully using our product to the fullest extent.
Prioritizing support tickets and answering them as soon as possible (via intercom)
Hopping on Zoom calls to diagnose problems and educate users
Working directly with Engineering to funnel customer feedback and requests
Analyzing daily usage metrics to better understand users
Taking actionable steps to engage accounts based upon user engagement
Building champions at each customer account
Creating Intercom campaigns to engage and educate users
Working closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc)
2+ years of Customer Success experience managing at least a $1M ARR book of business.
Worked in a Customer Success role at SaaS company
Great writing skills (you can clearly and cleanly communicate)
High level of organization and self-motivation
Great teaching and presentation skills
Experience with a CRM (ideally, Salesforce)
Familiarity with Chrome Extensions
Experience with Customer Success tools such as Totango or Gainsight
Salary: $65,000 US dollars per year
Freedom to try new things (help people the way you want)
Ability to work fully remote from anywhere in the world
4 weeks paid time off
Work remotely full-time
Be part of a small team doing big things in an independent work environment
$1,500 annual continued learning budget (for books, courses, and self-improvement)
$1,000+ annual travel spending allowance (money to spend during your vacation)
Benefits (health, dental, etc) through our company HSA (for people living in Canada)
To apply: https://weworkremotely.com/remote-jobs/prospect-senior-customer-success-manager
