Headquarters: Atlanta, GA, USA
URL: https://relaycommerce.io
Primary Responsibilities
Effectively communicate with customers to troubleshoot user experiences and maximize customer satisfaction.
Serve as the “voice of the customer” and provide feedback to product and marketing teams on how we can better serve our customers.
Represent the Relay team and maintain a positive, empathetic tone with customers.
Manage a Portfolio of Smartrmail’s largest APAC customers.
Ensure retention and growth of your book of business.
Important Traits for Success
User-first mindset: the specialist approaches problems by first understanding the user’s needs.
Empathy: the specialist can effectively put themselves in the shoes of a user and articulate what their needs are.
Collaborate cross-functionally: the specialist is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally.
Problem solver: the specialist can approach problems in a logical, structured way; can help customers brainstorm solutions, or know when to elevate requests to technical support.
Strong communicator: the specialist is an attentive and active listener and can explain interact with customers with a positive tone.
Results driven, you use data to emphasize the needs of your customers.
Demonstrate Relay’s four Core Values in all professional interactions.
Requirements & Preferred Qualifications
Technical account management experience.
Experience working with Email marketing solutions, Gsuites ,custom sending domains.
Our teams cover multiple time zones. Leadership and support structures will be in place but qualified candidates must have a proven track recording of being resourceful and self-sufficient.
Experience working collaboratively with technical counterparts.
Excellent written and oral communication skills with the ability to document and interface with both customers and internal teams.
Direct industry experience in e-commerce or B2B SaaS; ideally experience working with SMB customers.
Minimum 4+ years experience in customer success or consultative customer-facing roles.
Our Hiring Process
Initial Screen with HR – 30 Minutes
Hiring Manager Interview – 45 Minutes
Assignment Round: Skills Assessment
Final Interview with the Head of Revenue – 45 Minutes
References
Offer
To apply: https://weworkremotely.com/remote-jobs/relay-commerce-inc-account-manager-apac
