Zamp: Technical Support Specialist, Customer Success

By | August 6, 2024| chat moderator jobs, chat support jobs, customer service chat jobs, live chat agents jobs remote

Headquarters: Remote

URL: https://zamp.com/

About Us:
Zamp is an innovative startup committed to simplifying sales tax compliance for businesses. Our cutting-edge service integrates seamlessly with various platforms, helping our clients manage their tax obligations efficiently. Join our dynamic team and be a part of revolutionizing the tax compliance landscape.
Position Overview:
We are seeking a Technical Support Specialist to join our Customer Success team. This individual will play a pivotal role in ensuring our clients have an exceptional experience with our service. The ideal candidate is passionate about working directly with customers to resolve technical issues, enjoys handling large volumes of data, and is adept at documenting processes and procedures. This role involves a combination of customer support, data manipulation, reconciliation, documentation, and light data science tasks.
Key Responsibilities:

Technical Support: Provide technical support for API, Shopify, BigCommerce, CSV, and other data integrations and imports
Customer Interaction: Troubleshoot and resolve customer issues related to software functionality and integrations, supporting customers via email, phone and/or video calls
Data Handling: Handle large volumes of data in spreadsheets, including data manipulation, clean-up, reconciliation, and transformation
Create and maintain comprehensive technical documentation for both internal and external use, facilitating education and enablement
Develop and document processes and procedures that support Zamp’s scalable growth and operational efficiency

Requirements & Skills:

Proficiency in writing scripts and analyzing data using SQL, JavaScript, or Python
Eagerness to learn and understand sales tax regulations; a background in e-commerce or sales tax is highly preferred
Ability to effectively collaborate with client and partner founders/leadership, developers, and accounting teams
Experience in project management, including the ability to plan, execute, and oversee projects from inception to completion

To apply: https://weworkremotely.com/remote-jobs/zamp-technical-support-specialist-customer-success

Last modified: August 6, 2024

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