Headquarters: Delaware
URL: https://zeello.com
Customer Support: Answer incoming calls and respond to inquiries on behalf of our clients, providing helpful and accurate information.
Issue Resolution: Troubleshoot and resolve customer issues promptly and effectively.
Product Knowledge: Maintain a thorough understanding of our clients’ products and services to provide knowledgeable assistance.
Documentation: Accurately document customer interactions and maintain detailed records.
Follow-Up: Conduct follow-up calls as necessary to ensure customer satisfaction.
Team Collaboration: Work collaboratively with team members and other departments to ensure seamless service delivery.
Experience: Previous experience in a customer service or call center role is highly desirable.
Communication Skills: Excellent verbal and written communication skills.
Tech-Savvy: Proficiency with computer systems and the ability to learn new software quickly.
Problem-Solving: Strong problem-solving skills with the ability to think on your feet.
Empathy: A patient, positive, and empathetic attitude towards customers.
Organization: Strong organizational skills and attention to detail.
Reliability: Dependable with a strong work ethic and the ability to work independently.
Flexibility: Willingness to work flexible hours, including weekends and holidays, if needed.
Equipment: Reliable computer, headset with microphone, and high-speed internet connection.
Workspace: Quiet, dedicated workspace free from distractions.
At the moment we are not accepting application from Nigeria.
To apply: https://weworkremotely.com/remote-jobs/zeello-remote-call-center-agents-needed
