Headquarters: Pointe-Claire, Quebec, Canada
URL: https://vexxhost.com/
Engage directly with customers and the internal CloudOps team, handling issues through phone, ticketing system, and remote sessions.
Investigate and resolve complex problems related to Atmosphere’s portfolio of products.
Participate in regular weekend working rotations.
Contribute to and maintain our knowledge base, sharing knowledge and lessons learned with customers and the internal team.
Handle each support case you own in accordance with our Service Level Agreement (SLA), ensuring high customer satisfaction by setting and meeting expectations.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Demonstrable understanding of cloud architecture and principles.
Proficiency in Kubernetes and Ceph or other storage platforms.
Strong customer service skills, and the ability to interact professionally with a diverse group of customers and internal team.
Ability to work independently with minimal direction.
A background check is required.
Preferred:
Experience with cloud services, particularly with a focus on OpenStack technologies.
Relevant certifications in cloud technologies, such as Certified OpenStack Administrator or Certified Kubernetes Administrator.
Familiarity with ML2/OVS or OVN.
Understanding of networking protocols and principles, as well as network virtualization.
Join our team to contribute to the continued success of Atmosphere while expanding your technical skills in a dynamic, fast-paced environment.
IMPORTANT: If you do not see the job listing right away when you go on the career page, please refresh the VEXXHOST career page. Thanks!
To apply: https://weworkremotely.com/remote-jobs/vexxhost-inc-cloud-support-engineer
