Headquarters: California

URL: https://checkcherry.com

Customer Support: CSMs provide ongoing support to customers, responding to inquiries, troubleshooting issues, and resolving concerns in a timely and effective manner. This may involve communication via email, phone, chat, or other channels, depending on the preferences of the customer.

Onboarding and Training: CSMs guide new customers through the onboarding process, helping them get set up and familiarized with the product or service. They may conduct training sessions to ensure users understand how to effectively utilize the features and functionalities.

Relationship Building: CSMs establish and nurture strong relationships with customers, acting as their primary point of contact for any inquiries, issues, or assistance needed. They strive to understand the unique goals and challenges of each customer and work collaboratively to address them.

Proactive Outreach: CSMs proactively reach out to customers to check in on their satisfaction, offer assistance, and provide guidance on how to optimize their usage of the product or service. They may also inform customers about new features, updates, or resources available to them.

Customer Advocacy: CSMs serve as advocates for customers within the company, representing their interests and feedback to relevant teams such as product development, sales, and marketing. They work to ensure that customer needs are considered in decision-making processes and that the product evolves to meet those needs.

Monitoring and Analysis: CSMs monitor customer usage and engagement metrics to identify trends, patterns, and areas for improvement. They use data-driven insights to proactively address potential issues, drive adoption, and optimize the customer experience.

Renewal and Expansion: CSMs play a key role in customer retention and expansion efforts. They work to ensure that customers are satisfied with their experience and see the value in renewing their subscription or expanding their usage of the product or service.

Previous experience in a customer-facing role, preferably in customer success, account management, or support.
Excellent communication skills, with the ability to effectively articulate complex concepts and solutions to diverse audiences.
Strong problem-solving skills and a proactive approach to addressing customer needs.
Experience working remotely and managing time effectively in a distributed team environment.
Detail-oriented with a commitment to delivering high-quality work and exceptional customer experiences.
Proficiency in written communication, with the ability to create clear and concise documentation.

Flexible remote work arrangements with a supportive and collaborative team culture.
Opportunities for professional growth and development in a dynamic and innovative environment.

To apply: https://weworkremotely.com/remote-jobs/check-cherry-customer-success-specialist