Headquarters: Remote

URL: https://crankyconcierge.com/

Primary Duties
Answer phones and direct clients to staff or assist with simple issues (e.g. asking about our pricing, collecting client-provided information, and manually handling client intake)
Monitor incoming emails and assign tasks to staff or respond directly to clients
Setting up client trip information to begin the planning process
Secondary Duties
Perform accounting tasks and run credit cards when needed
Assist staff with various tasks as asked
Call airlines to assist with client travel arrangements (e.g. book seat assignments, retrieve or modify travel details)
Upload time-sensitive travel to our flight monitoring tools
Add client information to our booking system

Reliable – You’ll be working remotely, and we don’t like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say you’ll do something, we need to trust you’ll follow through.
Quick Learner – We don’t require that you know a ton about the travel industry for this job. We’ll train you on what you need to know. We just need you to be able to pick things up quickly. 
Detail Oriented – Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that there’s no hyphen between “Detail” and “Oriented”? If so, we like you already.
Common Sense – You should have it. Clients don’t always tell us exactly what we need, so you need to know when to put the pieces together and when to ask for more information. 
Pleasant – There will be a fair bit of client interaction in this role, and they won’t always be happy. We need you to keep composure and remain pleasant at all times when dealing with clients. 
Clear Background – Since you’ll be handling sensitive data, a background check will be required. 
Business Casual – Our interactions with clients are always professional, but that doesn’t mean they’re rigid or stilted. It’s always a conversation, and it should sound like one. (As for the dress code, well, we’re home-based so that’s up to you.) 

You’ll work remotely, so make sure you have a quiet and comfortable workspace.
Preference is given to those who have permanent residency in Arizona, California, Colorado, Florida, Georgia, Idaho, New York, Nevada, North Carolina, South Carolina, Tennessee, and Texas 
You’ll need to have a reliable computer and phone. We’re a cloud-based company, so a quality internet connection is required.
Be comfortable with online chat for internal needs, sometimes with video.
We are looking for a full-time employee to work 9a-5:30p PT Mon-Fri

Starting pay is $15-$17 per hour.

To apply: https://weworkremotely.com/remote-jobs/cranky-concierge-office-assistant