Headquarters: San Jose, California, United States
URL: https://zoom.us
Overseeing the onboarding of your customers
Creating and executing comprehensive success plans for customers
Implementing strategies to ensure customer satisfaction, retention, and growth
Monitoring customer health and proactively address issues or concerns
Staying informed about market trends, competitor activities, and regulatory changes
Adapting global best practices for the unique needs of the Latin American market
Experience in customer success, customer experience, or a related field, with expertise in the Latin American market (at least 4 years in CX or related field)
Be able to understand the Latin American business landscape, cultural nuances, and regulatory environment
Able to converse in English and Spanish and/or Portuguese
Able to travel within the region as needed
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
To apply: https://weworkremotely.com/remote-jobs/zoom-onboarding-customer-success-manager-latam-workvivo
