Headquarters: Seattle, WA
URL: https://gatherit.co/
Are you personable, solution-oriented, and driven to provide exceptional customer service?
Provide a helpful and caring customer service experience over inbound and outbound chat and email support of varying complexity by responding to customer requests, anticipating unstated needs, and educating them on our product.
Proactively identify, analyze, and resolve client issues by utilizing active listening and critical thinking to provide a resolution with a focus on the customer relationship.
Exhibit strong written/verbal communication skills, excel at customer interaction, and deliver practical solutions.
Continuously learn, interpret, and utilize company and industry knowledge, practices, and procedures to deliver accurate and up-to-date solutions.
Update and maintain the company knowledge base and Youtube videos
Develop and maintain positive client relations and work collaboratively with other departments within the company to ensure client requests and questions are appropriately handled in a timely manner
Must be available to work US hours
Fluent in spoken and written English
3+ yrs experience in a customer support role
Strong technical aptitude and ability to learn and navigate complex systems
Excellent communication skills (written, verbal, and listening)
Operates with understanding, active listening, patience, empathy, and kindness to customers.
Strong interpersonal skills and can independently handle routine and complex client inquiries.
A people-focused approach and solution mindset, an effective problem solver.
Effective at time management, planning & organizing tasks
Ability to work from home in a distraction-free environment
Reliable, High-Speed Internet connection
Experience using Intercom, Hubspot, and Jira
Think you’d be a great candidate? Fill out the application linked below to apply.
Applicants only, no recruiters, please.
