Headquarters: Delray Beach, FL
URL: https://www.SalesMessage.com
You will be the primary relationship owner, advisor, and resource for our customers, guiding them on how to best utilize Salesmsg to achieve their goals. From demonstrating the software’s functionality to creating engaging Loom video demonstrations on integration, and addressing billing issues, you will have the autonomy to support our customers from anywhere.
// RESPONSIBILITIES // ———————
Build strong relationships with key stakeholders within customer organizations, including executives, managers, and end-users.
Act as the primary point of contact for customer inquiries, issues, and escalations, ensuring timely and effective resolution.
Conduct regular check-ins and business reviews with customers to assess their satisfaction, address concerns, and identify opportunities for growth.
Collaborate with the sales and implementation teams to ensure a smooth onboarding process for new customers, providing guidance and support to drive successful product adoption.
Develop and deliver training programs, webinars, and resources to educate customers on product features and best practices, enabling them to maximize the value of our SaaS platform.
Proactively monitor customer usage and engagement, identifying potential roadblocks or areas for improvement, and developing strategies to drive increased adoption and product utilization.
Collaborate with customers to develop and maintain customer success plans, outlining their goals, key performance indicators (KPIs), and strategies for achieving desired outcomes.
Conduct regular business reviews with customers to track progress against success plans, identify opportunities for improvement, and recommend additional products or features that align with their evolving needs.
Drive customer retention and expansion by proactively identifying upsell and cross-sell opportunities based on customer needs and usage patterns.
Work closely with the sales team to renew customer contracts, negotiate pricing, and ensure a seamless transition between renewals.
Collaborate with the product management team to gather customer feedback and insights, helping to shape the product roadmap and prioritize new features and enhancements.
Serve as the voice of the customer within the organization, providing feedback and insights to inform product development, marketing strategies, and customer support processes.
Act as a customer advocate, ensuring their needs are understood and represented across all levels of the organization.
Identify and promote customer success stories and case studies to showcase the value and impact of our SaaS platform.
EXCELLENT written and verbal communication
Resourceful and can figure things out
Quick learner
Self-motivated
Experience using similar tools like Intercom and HubSpot
Ability to work independently while managing multiple projects simultaneously
Providing amazing demos
Able to understand a prospects business and problems they need to solve
Curious with a growth mindset
Our team is spread across the USA, Europe, and Asia (Florida, Colorado, Wisconsin, Texas, Utah, California, Bosnia Herzegovina, and Belarus)
We love planning & executing. So each year we get together for a retreat to work backwards to create our Annual Aim, Quarterly Rocks, Monthly Outcomes, Weekly Goals, and Daily Tasks. (It’s not perfect, but it’s good enough for now. You can help improve this too.)
Work hard and play hard. Life and work doesn’t have to be so hard. The environment we created is fun, relaxed, yet backed up by results.
Remote work: Work from anywhere
Team trips: We book at least one all-expenses-paid team trip per year.
Unlimited paid-time off. Need time off, just let us know.
Wellness perks: Classpass access to 41,500+ studios worldwide (yoga, cycling, Pilates, Barre, running, strength training, dance, sports, videos and more.)
Books and Courses: A monthly budget of $100 to spend on books. Plus access to over 10 courses already across marketing, content creation, SEO, and more.
Focused time blocks: We discourage meetings before noon so employees can have undistracted time to work.
Two week Sprints: Two weeks of “sprinting” on focused work.
Bonus structure: Potential bonuses based on performance.
$250 Charity Donation: We will donate to any charity of their choice.
Bi-Weekly Paychecks: Get paid on-time every other Friday.
Swag: T-Shirts, stickers, and Salesmsg gear to kit you out!
Medical, Dental, and Vision Insurance: Personal health, dental, and vision 50% covered after 30 days.
Teledoc Virtual Health: Speak directly with a doctor anytime from anywhere.
TalkSpace Online Mental Health Therapy: We’ve got you covered for when you need help.
Incredible Growth and Promotion Opportunities: Ground floor opportunity to make your mark.
To apply: https://weworkremotely.com/remote-jobs/salesmsg-customer-success-manager
