Headquarters: Amsterdam, The Netherlands
URL: https://www.testgorilla.com/
What’s in it for you?
Helping shape a fast-growing HR tech startup as an early employee
Fully remote position with bright, motivated, and friendly colleagues around the world
€18,000 – €26,000 annual compensation (base + discretionary bonus, based on experience and performance), stock appreciation rights
(Mostly) Flexible hours and vacation
Paid parental leave
Remote working budget: €1,000 per year
Learning & development budget: 3.5% of salary
The job in a nutshell
This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.
You’ll spend time on the following:
Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to:
Educate customers on best practices
Drive adoption
Increase renewal rates and reduce churn
Proactively reaching out to customers to help with onboarding
Assisting as needed with things like documentation, research, and other side projects
Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization
Here’s what we’re looking for:
You are inspired by our mission to put 1 billion people in dream jobs
You are fully aligned with our values
You are motivated by doing right by our customers. You believe in the value of quality customer communication
You have experience working in Customer Support or Success for a SaaS product
You are in the Pacific to Eastern timezone
You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department
You are natively proficient in verbal and written English
You are very comfortable working remotely
You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
You’re a resourceful problem solver with a strong desire to learn
You are receptive to feedback, embracing the opportunity to grow and improve
You are comfortable giving feedback to help others improve
You can handle difficult customers with ease and professionalism
You are comfortable advocating for the customer to help improve the product
You are comfortable setting expectations about what can and will be done and when
You’re extremely attentive to detail
You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.
Bonus points if…
You have previous knowledge of Zendesk, HubSpot, Confluence, Jira and support ticketing platforms
Interested?
If this role sounds like a good fit for you, I’d like you to take an assessment so we can better understand whether you have the skills we need. It’s also a great opportunity for you to experience our product first hand.
To apply: https://weworkremotely.com/remote-jobs/testgorilla-customer-success-representative-americas
