Headquarters: Seattle, WA

URL: https://downhomesolutions.com

Develop a thorough working knowledge of the software platform and our customer base of community lenders
Provide end-user support via Zoom, email, and other online support tools
Troubleshoot reported issues and coordinate solutions with other support staff and the development team
Perform software QA testing
Participate in team meetings to advance customer support, software development, and marketing efforts
Other tasks as assigned, we encourage you to find a fit for your skills. For instance: writing software documentation, sales and marketing tasks, web design, etc.

Strong communication, analytical, and technical skills with excellent time management
Experience serving multicultural clients
Excellent people skills and ability to collaborate in diverse, dynamic teams
Computer skills, including proficiency in MS Excel, MS Word, Mail Merge, Google Drive, and loan databases
Bachelor’s Degree in a related field or equivalent experience (preferably in business administration, accounting, finance, or community and economic development)

Strong understanding of lending, loan origination, and loan servicing, particularly in the context of CDFI lending.
Familiarity with federally funded programs relevant to the CDFI industry, such as the SBA Microloan Program, SBA Community Advantage program, EDA, USDA, CDBG, etc., including knowledge of reporting requirements.
Knowledge of Credit Bureau reporting, bankruptcy, and delinquency.
Solid understanding of mathematical concepts related to interest, amortization, and loan servicing requirements.
Familiarity with accounting principles and various accounting applications like Quickbooks, Sage Intacct, etc.

To apply: https://weworkremotely.com/remote-jobs/downhome-solutions-customer-support-engineer