Headquarters: Ireland
URL: https://britebiz.com
Why You Should Apply
A flat org structure with no politics or BS
A self-funded and profitable business
Transparency, which is at the core of how we operate
Key Responsibilities:
Be responsible for the complete end-to-end customer onboarding and support.
Deliver great customer support experience to each customer.
Solve technical issues.
Take ownership of customer issues through to resolution, including troubleshooting, internal communication and providing recommendations on best practices.
Build and maintain Knowledge Base Articles for both internal and external audiences, in text, graphic and video format.
Provide relevant recommendations specific to customers’ business needs.
Engage with customers to navigate the setup and administration of their Account to ensure a positive initial outcome.
You’ll report to our COO and work closely with our CTO to influence the product’s roadmap.
Requirements:
Relevant 3rd-level degree or equivalent qualification.
2 to 3 years of relevant work experience in customer onboarding & support in a SaaS company helping customers achieve full business potential through technology.
Ability to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.
Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
Able to apply customer success concepts, practices, and procedures to help drive customer success.
Resolve customer service issues and strategically manage sophisticated customer service problems.
Ability to communicate technical concepts clearly and effectively.
Knows how/when to escalate customer issues as required.
Knowledge of development technologies (HTML, Javascript, APIs, etc.).
Knowledge of Accounting practices.
Excellent written and verbal communication skills.
Comfortable interacting with other groups and management.
Desired Skills/Experience:
Experience working in customer onboarding and technical support
Previous hands-on experience with cloud applications, such as CRMs and related technologies
Familiarity with customer support software and management practices (BriteBiz uses Intercom)
Previous experience working with accounting platforms such as Quickbooks, Xero, etc.
Consultative and customer-focused approach and engagement style
Ability to prioritize, multi-task, and perform effectively under pressure
Benefits:
Fully remote: work from anywhere you want.
A career-defining opportunity at an early-stage SaaS company.
Opportunities for learning and personal development.
Competitive salary based on experience and location.
Flexible working hours, although this role will require a mix of some calls with European, US/Canadian or customers in other territories.
How to Apply:
To apply: https://weworkremotely.com/remote-jobs/britebiz-customer-onboarding-and-support-consultant
