Headquarters: Remote
URL: http://www.close.com
Requirements
Physically based in the ET, CT, MT, or PT time zones.
High-level of proficiency in the English language, both written and verbal.
Experience working in a remote capacity
2 years experience working in a customer facing role (sales, support, hospitality, etc.).
Nice to Haves
Direct support experience
Technical/coding experience (This includes VoIP, email, network management, APIs, etc).
Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)
Responsibilities
Respond to customer support tickets and take support calls during ET/CT/MT business hours.
Escalating issues to senior support staff and engineering as needed
Fraud prevention/detection
Billing reconciliation
Writing bug reports
Coordinating with Success to provide extra support to large customers
Maintaining help center documentation and creating content for new/updated features
Tools We Use
Help Scout
Sift
Stripe
Twilio
Plivo
Guru
Asana
Culture video 💚
100% remote company (we believe in trust and autonomy)
Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
Annual team retreats ✈️
Quarterly virtual summits
5 weeks PTO + Winter Holiday Break
2 additional PTO days every year with the company
1 month paid sabbatical every 5 years
Co-working stipend
Revenue Share (after 1 year)
Paid parental leave
Medical, Dental, Vision with HSA option (US residents)
401k matching at 6% (US residents)
Dependent care FSA (US residents)
Contributor to Stripe’s climate initiative 🌍❤️
Our Values
Build a house you want to live in — Examine long-term thinking and action
No BS – Practice transparency and honesty, especially when it’s hard
Invest in each other — Build successful relationships with your coworkers and customers
Discipline equals freedom — Keep your word to yourself and others
Strive for greatness — Constantly challenge yourself and others
How We Work Together
Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly.
Appreciation for Deep Work: *During your normal work day, not after a day a meetings*.
Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.
At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business – we believe you bring your best to work when you practice self-care (whatever that looks like for you).
To apply: https://weworkremotely.com/remote-jobs/close-customer-support-executive-100-remote-3
