Headquarters: Copenhagen
URL: https://www.driversnote.ca/careers
We imagine that you:
Have 12 – 24 months of proven work experience in customer support.
Are used to and comfortable with working 100% remotely.
Have strong communication skills in English (both verbal and written). Other languages are a welcome bonus.
You love providing fantastic technical customer support on chat, email and phone and have excellent communication skills.
You have a basic understanding and experience in software troubleshooting: the capability to investigate app problems (examples could be working with installation errors, crashes, subscription and payment errors and performance issues).
You are proactive and happy to jump in at the deep end. You are confident in navigating multiple systems and finding your way around, checking the configuration, verifying the setup when needed, etc.
Have an eye for commonalities and streamlining – eager to automate wherever possible.
Familiarity with remote communication tools like Slack.
Provide a first-class support experience by email and phone to customers’ technical, general, and team product queries.
Troubleshoot the customers’ questions and drive the investigation to get the customer matter resolved.
Provide video demos and video onboarding to our larger B2B customers.
Collaborate with our Product teams and communicate with them via bug reporting and forwarding customer input (requests, feedback, UX improvements, etc).
Learn the Driversnote product deeply and support our customers in making the most of everything we offer.
Are resilient – you get it done and will stay with a task until it’s resolved
Are not hesitant and enjoy the puzzle of solving open-ended problems
Are a great relationship builder – you can build credibility fast with a variety of stakeholders
Don’t shy away from ambiguous situations, and ask the right questions to untangle them
Are a diffuser – always patient and kind, no matter what
Must be located in Canada – Pacific or Mountain time zones
Minimum 21 hours per week
It is expected that you can work 3-4 hours a day 6 days a week
36.50 CAD /hour, paid biweekly
100% remote work
33 vacation days per year – yes, we are based in Europe
Access to additional perks from health insurance, car rentals, gym passes and more
Today, we are a 25+ team, sitting in our Copenhagen HQ —and a handful of remotes in Australia, Canada and Romania! Being HQ’d out of Copenhagen means we’re inspired by things like hygge and a good work-life balance. As you won’t be working in the office with us, we’ll help you set up the best remote setup possible and ensure you still have time to connect with your team. Plus, a trip to Copenhagen to meet us in your first year!
Please apply from our website – there is an application button and a form to fill out.
