Headquarters: California
URL: https://flightcx.com/
What you’ll do
Establish a trusted/strategic advisor relationship with each assigned client and work to increase adoption, ensure retention, and satisfaction.
As the main point of contact for a client, you’ll be responsible for managing their full lifecycle with the company, from on-boarding, through adoption and engagement of the product, to off-boarding.
Understand clients needs and partner with them to set key performance indicators, identify opportunities, and achieve their goals.
Program manage customer needs/issues and work cross-departmentally to solve escalations.
Prepare and analyze data reports related to: product usage, manual invoices and payments, clients and their lifecycle stages, etc.
Prepare webinar sessions and adapt them to each client in order to educate them about Sunlight.
Who we’re looking for
1+ years of prior experience working in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention for companies with 10+ employees.
Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
What we offer
Flexible, remote-first work environment
Competitive compensation based on experience and location
Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
Learning and development programs so you can keep growing your perspective, skills, and career
Early stage startup with lots of opportunity for ownership and impact
20 days of paid time off
To apply: https://weworkremotely.com/remote-jobs/flight-cx-customer-success-associate
