Headquarters: California
URL: https://flightcx.com/
What you’ll do
Provide accurate information to customers by using documentation and a variety of digital tools and communication channels
Answer technical questions about multiple platforms, including web and mobile apps, using a variety of communication channels, such as email, chat, and calls
Become an expert in our clients product and customers by attending trainings, research, and documentation
Work to meet and exceed productivity and quality goals
Share suggestions for customer experience improvements with your team and client
Represent Flight to our clients in a professional and friendly manner
What we look for
A service-oriented professional with a drive to provide an amazing experience to customers
Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
Ability to troubleshoot independently by processing and searching through large amounts of information and documentation to find an answer
Ability to quickly learn new software tools
An organized communicator who seeks to deliver quick, precise responses
Excellent organization and analytical skills
Exceptional attention to detail
An adaptable professional, comfortable with change and the dynamic environment of a rapidly growing startup.
A high level of empathy and emotional intelligence
A respectful and collaborative person
A person capable of handling challenging situations with optimism and diligence
A consistent performer, with the disposition to solve recurring issues while always keeping a kind and friendly demeanor
Able and willing to work full-time between the hours of 7:00 am – 1:00 am EST (Don’t worry—we won’t ask you to work 18 hours a day. We schedule folks for 9 hour shifts with a 1 hour lunch and two 15-minute breaks within those hours)
Available to work Saturday or Sunday
A flexible, remote work environment
Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
Learning and development programs so you can keep growing your skills and career
Early stage startup with lots of opportunity for ownership and impact
Paid time off
To apply: https://weworkremotely.com/remote-jobs/flight-cx-customer-support-representative
