Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers
We are hiring exclusively in the Americas for this position
🚀 Want to join a team of A players in an exciting, high-growth, entrepreneurial environment?
Expectations for your first 90 days:
Understands and can identify the user activation point.
Displays consultative skills by demonstrating ability to educate customers on property management best practices and use cases.Â
Manages multiple one to one consulting projects concurrently while keeping 90% of projects on track (Shadowing current Pilots by 30 days, being shadowed by direct report by 60 days, and fully independent by 90 days).
Tracks customer requests and uses canny effectively to ensure the Product team has all the details needed
Proactively takes initiative to propose extension after successful process implementation.
A day in the life of…
Coaches Implementation Guides in their current roles to improve performance and prepares them for future roles
Manages client implementation projects from start to finish
Drives product adoption with as many clients as possible
Takes initiative to improve the implementation process and procedures
Creates an onboarding experience that consistently results in client success stories
Collects client feedback and acts on it
Employs a highly consultative style to discover additional unmet needs that generate new work with current clients
Provides consolidated client feedback to the Product and Sales teams
Leads video and phone calls with clients to sell and educate
Perks:
Company Holidays
Paid Time Off (in addition to the above)
Monthly Healthcare Allowance
Yearly Vacation Allowance
Fun and outcome driven work environment with a smart, hard working team
Location independence
Mission driven company and values-based culture
Please only apply if you:
Embrace learning new technologyÂ
Learn fast
Communicate crisply
Proactively seek solutions
Own the outcome
Embody emotional maturity
Bring an optimistic “can do” attitude
Supply your own internet and smartphone
Have 3+ years experience in a customer service or implementation role
Have B2B SaaS experience (preferred)
In summary…
To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-customer-implementation-pilot-2
