Headquarters: Los Angeles, California, United States
URL: https://www.nogigiddy.com/
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
Feedback Collection: Gather and relay client feedback to improve our services and client experience.
Skills and Qualifications:
Communication Skills: Exceptional verbal and written communication skills.
Customer Service Skills: Strong ability to understand and meet client needs.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
Problem-Solving: Ability to address and resolve client issues effectively.
Time Management: Strong ability to manage time and meet deadlines.
Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Experience in customer service, sales, or a related field is a plus but not required.
Familiarity with CRM software and account management tools is a plus.
Previous experience with gig economy platforms or staffing apps is a plus.
High school diploma or equivalent.
Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.
Remote Work: The role is remote, allowing for flexibility in work location.
Collaboration: Regular virtual meetings and communications with the sales and support teams.
Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.
$20 to $27 per hour, depending on experience and qualifications.
If you are organized, detail-oriented, and passionate about providing excellent service to clients, we’d love to hear from you! Apply now to join NoGigiddy and make a difference in the gig economy.
To apply: https://weworkremotely.com/remote-jobs/nogigiddy-entry-level-account-manager-2
