Headquarters: Zurich, Switzerland
URL: https://quickmail.com
Solve a lot more problems than you create
Be impactful instead of busy
Be fearless in giving and receiving feedback
Solving the problem of our users with the best solution possible (including workarounds)
Provide consistent communication and feedback from users to the team
Ideate and drive initiatives to improve customer experience
Write clear, concise documentation to simplify complex or technical topics
Develop a deep understanding of how QuickMail.com works, know the system inside out
Create accurate bug reports to help the developers understand where an issue is coming from and how to replicate it
You solve more problems than you create and don’t need hand-holding
You’re tech-savvy and love technical details
You have the initiative and drive to take ownership of your role and raise the bar for the team
Ability to give and take direct feedback regularly without getting defensive to help us all improve
Can take informed decisions and move through uncertainty
A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam
Demonstrate that you have great attention to detail by entering koala when asked what is your favorite animal
A fluent English speaker who excels at clear, concise written communication (proper grammar, spelling, and punctuation)
Comfortable working in European time zone
Experience working as technical support in SaaS or other email software
Experience working in a fully-remote team
Experience in retail management
Experience in coding
Experience in a competitive environment requiring personal discipline (college athletics, music, esports, etc.)
Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)
To apply: https://weworkremotely.com/remote-jobs/quickmail-technical-support
