Headquarters: Europe
URL: https://quickmail.com
Company 🚀
About the role
Your responsibilities will include:
Solving the problem of our users with the best solution possible (including workarounds)
Developing a deep understanding of how [Quickmail.io](http://quickmail.io/) works. You are willing to become an expert, knowing the system inside out
Guiding potential users through plan decisions and account setup to best find success in QuickMail
Writing technical documentation for our knowledge base
Investigate the user’s key objectives, and driving their adoption of [Quickmail.io](http://quickmail.io/)’s functionality beyond the expected
Provide training and continued support through highly effective relationship management, centered on the customer experience
Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is imp[acting deliverability…)
Creating bug reports to help the developers understand where an issue is coming from and how to replicate it
Must-haves
Can solve problems, comfortable with the unknown.
Always curious and going beyond the surface level of understanding
Comfortable giving and receiving feedback.
Can make informed decisions without waiting for a go signal.
A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam.
Demonstrate that you have great attention to detail by entering penguin when asked what is your favorite animal
A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
Okay with working in Europe or EST US time zone
Bonus points
Experience working as technical support in SaaS or other email software
Experience working in a fully-remote team
Experience in handling sales inquiries or business development
Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)
To apply: https://weworkremotely.com/remote-jobs/quickmail-technical-support-agent-for-saas
