Headquarters: Berlin, Germany
URL: https://www.secfix.com/
Drive customer adoption and ensure successful onboarding to increase customer retention and revenue;
Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey;
Onboard and support Secfix customers through the lifecycle of their certification journey;
Become an expert in ISO 27001, GDPR and other forms of compliance
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy;
Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines;
Write and record educational content for our knowledge base.
English (fluent) and German (native or fluent);
Great time management skills and excellent at organizing things;
Excellent communication skills;
1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company;
High comfort level talking through loosely technical concepts with a technical
audience;
Proven track record of managing multiple concurrent projects;
Experience working with cross-functional teams (Sales, Support, Engineering,
Product);
Energetic and engaged with remote culture;
Know your way around Intercom, Clickup, Google Spreadsheets, GPT-3/GPT-4 and Notion;
Other languages;
Entrepreneurial mindset.
Develop and implement new processes and strategies to improve customer satisfaction and retention;
Help shape the direction of the company’s product roadmap and business strategy;
As Secfix grows and reaches certain milestones, you may get the opportunity to receive shares in the company.
We are obsessed with our customers. We start with the customer and work our way backward to create amazing products they love.
We build everything in a smart way. We love working by YCombinator’s principles and preach those to our team.
We create trust within our organisation. Transparency and ethics are within our DNA.
We are hacky. A functional prototype delivered within 2 weeks is worth more than a perfect solution delivered in 2 months.
We take ownership. Building a startup is about ownership and being accountable for timely delivery.
We are leaders of remote work. We are passionately building a culture where people can be productive working from anywhere.
We are backed by top VCs and accelerators. Get direct access to world-class mentors.
Industry-competitive base salary and generous equity package. We pay local rates that are at or above the market. We share this philosophy with GitLab.
Secfix is run by international founders in Germany. We can help you move to Germany and get a visa or just hire you locally with our partner Deel. And we have a track record! Our Customer Success Manager moved to Germany from Brazil and our Account Executive from LA.
Receive the latest tech equipment (MacBook, monitors, headphones)
Health insurance
Remote Workspace budget to make your home office great
Access to co-working around the world
Flexible Work Hours and Location
26 vacation days per year, in addition to local Public Holidays
100% remote work – enhanced by our virtual office in Gather
Virtual and on-site Team Building Activities, Lunch and Learns, and other Company-Wide Events
A Personal Development Budget of 1,000 EUR per year – available for whatever you wish to support your health and fitness, mental health, and learning & development
Have more ideas for perks? You can make them a reality at Secfix 🙂
30 min – Interview with our Senior Recruiter
30 min – Interview with our Customer Success Manager
60 min – CS prepared challenge presentation
1h30min – Final “Virtual On-Site Interview” with team & Co-Founder in Gather, our virtual office
To apply: https://weworkremotely.com/remote-jobs/secfix-gmbh-customer-success-manager-dach-german-speaker
