Headquarters: Hong Kong

URL: https://storeganise.com/

Become an expert in our platform and products so you can answer questions of all types
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries through various channels
Lead product demos with potential customers
Manage onboarding and education of new and existing customers
Work closely with other team members to constantly improve and document help articles and videos with the goal of reducing customer support enquiries and empowering customers to self serve their queries as much as possible
Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
Work closely with product, leadership and customers to provide insight and help to constantly improve the software and all aspects of the business

At least 5 years experience as a Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
Exceptional interpersonal, verbal and written communication skills
Proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principal
Comfortable in a remote work environment
Fluency in English a must (other languages beneficial but not required)
Must be very self motivated & have great self management skills
Given the remote nature of the role, must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
Understanding of self storage or similar property sectors not required but a big plus

Competitive pay
Work from anywhere you want
Flexible working hours (results are what matter)
Generous holiday allowance
Comprehensive health insurance

To apply: https://weworkremotely.com/remote-jobs/storeganise-customer-service-specialist