Headquarters: Hong Kong
URL: https://storeganise.com/
Leading product demos via webcam for potential customers.
Managing onboarding calls with new clients.
Handling customer support tickets and inquiries with professionalism and empathy.
Managing enquiries over the phone or via email.
Exceptional verbal and written communication skills (tested during the interview process). If your written English is not flawless, please do not apply.
The ability to work APAC hours or be based in Asia.
Become an expert in our platform and products to answer customer questions accurately and promptly.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Attend and lead product demos with potential customers.
Manage onboarding and training for new and existing customers.
Troubleshoot and solve customer problems creatively and efficiently, often requiring custom solutions.
Test new features, reproduce bugs, and provide detailed feedback to the product team.
Collaborate with team members to improve help articles and training videos.
Identify and implement improvements to the customer support process.
Provide insights to leadership and product teams to constantly improve the software and business operations.
Has at least 5+ years of experience in Customer Support, Customer Success, Account Management, Sales, or a similar role, preferably within B2B SaaS.
Thrives on problem-solving and thinking critically under pressure. This is a must!
Has a strong understanding of software, enjoys exploring its features, and appreciates how it applies to business operations.
Possesses exceptional communication skills (both written and verbal). This will be tested during the application process.
Has extensive experience working with computers (5–10 years minimum).
Is comfortable working remotely and using tools like Slack to collaborate asynchronously.
Understands the value of proactive, continuous improvement.
Can work autonomously while being part of a global team.
Speaks fluent English.
A fairly good computer (Mac preferred, but Windows is acceptable).
A stable and reliable internet connection.
A webcam for video calls and demos.
A headset with a microphone (can be provided if needed).
Knowledge of the self-storage or property sectors.
Sales training or experience in a sales role.
Competitive pay.
Work from home.
Generous holiday allowance.
Opportunities for professional development.
Collaborative and supportive work environment.
Those uncomfortable with high expectations: If you don’t thrive under high standards and are not willing to deliver exceptional results, this role is not for you.
Individuals without flawless written English: Clear and professional communication is critical in this role, and your written English will be tested during the hiring process.
People who struggle with problem-solving or independent thinking: If you rely heavily on guides, templates, or scripts to resolve issues, this role will be a poor fit. We expect you to become an expert in the software, running tests and exploring the system to develop unique solutions to customer problems—many of which won’t have predefined answers.
Those unfamiliar with remote work: You need to be self-motivated, disciplined, and able to work independently in a remote environment.
Candidates who cannot work APAC hours: This position requires availability during Asia-Pacific time zones.
Anyone with limited experience in technology: If you’re not comfortable working with software, troubleshooting, or learning technical systems, this role will be challenging.
Why join us?
We are deeply proud of our Customer Success team, which consistently earns 5-star reviews for the quality of our service. In this role, you’ll be expected to maintain these high standards and help us delight our clients continually.
To apply: https://weworkremotely.com/remote-jobs/storeganise-customer-service-specialist-apac
