Headquarters: United Kingdom
URL: https://www.zapiet.com/
You would describe yourself as a patient, empathetic and well-humoured individual
You are flexible with your working hours with weekend availability.
You are independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long!
Superb written and verbal English skills (with a professional yet fun demeanour).
You consider yourself tech-savvy and efficient with SaaS applications
You have experience in using Shopify (Essential)
We support applications in 5 languages and with more to come, a second language is a real plus!
Responding to customer support requests via email, live chat, social media and telephone
On-boarding and setting up new merchants in one-on-one video support sessions
Maintaining help documentation and tutorials
Tracking feature requests and support trends
We’re a young, ambitious company who only answers to our customers.
Awesome colleagues based all over the world
Opportunity to have a big impact on our growth and your career
No red tape or pointless meetings
Creators of a number of hugely popular e-commerce apps powering over 11,000 merchants in 150+ different countries
Self-funded, profitable company started in 2015
We are a fully remote company, we have team members in 15 countries covering 24 hours of the day!
To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist
